Delivery & Returns

Delivery & Returns – Veilology

At Veilology, we aim to provide a seamless shopping experience from the moment you place your order until it arrives at your door. Below you’ll find all the details about our shipping process, delivery times, and return policy to ensure you’re well-informed.

General Shipping Information

  • All products are proudly printed and fulfilled in the United States.
  • Orders are processed and shipped Monday through Saturday (excluding public holidays).
  • Some items in your order may be shipped separately to ensure faster delivery.

Production Times

  • Standard Apparel: 3-5 business days.
  • Embroidery, Mugs, Sublimation Items, and Custom Products: 5-10 business days.
  • During peak seasons (e.g., holidays), production times may vary slightly.

Shipping Times

United States:

  • Standard Shipping: 2-7 business days.
  • Express Shipping: 1-3 business days.

International:

  • Standard Shipping: 10-30 business days (depending on the destination).

Note: International deliveries may be subject to customs checks, which could affect delivery times.

Tracking Your Order

Once your order has shipped, we will send you a tracking number via email. You can use this tracking number to monitor your package in real-time on the carrier’s website.

Shipping Multiple Orders

  • Multiple orders placed on the same day cannot be combined into one shipment.
  • Each order will ship separately to ensure timely delivery.

Shipping to Multiple Locations

At this time, we are unable to split a single order across multiple shipping addresses. If you wish to send items to different locations, please place separate orders for each address.

Changing Shipping Address

Once an order is in processing, we cannot modify the shipping address. If you need to update your address, please contact us as soon as possible at [email protected]. quickly.

Customs Charges & Delays

For international orders, some countries may require import taxes, duties, or customs fees, which are determined by your country’s customs office. These fees, if applicable, are the customer’s responsibility.

  • Delivery times may also be affected by customs clearance procedures, which are beyond our control.
  • For more information about customs policies, please contact your local customs office.

Returns & Refunds

Return Policy

As our products are made-to-order, we can only accept returns or exchanges under the following circumstances:

  • The product is damaged or defective upon arrival.
  • You received the wrong item or size due to an error on our part.

If you encounter any issues with your order, please contact us within 7 days of receiving the product at [email protected]. We will do our best to resolve the issue quickly.

How to Request a Return or Exchange

  1. Email us at [email protected] with your order number and a brief description of the issue.
  2. Attach photos of the item if it is damaged or defective.
  3. We will review your request and provide instructions for the return or exchange if eligible.

Note: We do not cover return shipping costs unless the item is damaged or incorrect.

Refunds

  • Refunds will be issued once the returned item is received and inspected.
  • Refunds will be credited to your original payment method within 5-10 business days.
  • If your refund is delayed, please contact your bank or payment provider, as processing times may vary.

Non-Returnable Items

Due to the nature of custom-made POD products, we cannot accept returns for:

  • Items purchased on sale or clearance.
  • Customized items unless they are defective.

Contact Us

If you have any questions about our delivery or return policy, don’t hesitate to get in touch: