Frequently Asked Questions (FAQs) – Veilology
We’ve gathered the most common questions to help you find answers quickly. If you still need assistance, feel free to reach out to us at [email protected].
1. What products do you offer on Veilology?
We specialize in Print-on-Demand (POD) products featuring designs inspired by cryptids, mythology, supernatural creatures, and legends. Our catalog includes:
- T-shirts
- Hoodies and sweatshirts
- Tank tops
- Mugs
- Tote bags and more!
2. How long does it take to process my order?
Orders are typically processed within 2-5 business days. During peak seasons, like holidays, it may take a bit longer. You will receive an email with tracking information once your order has been shipped.
3. What are the shipping times?
Shipping times depend on your location:
- Domestic (within the U.S.): 5-10 business days
- International: 10-20 business days
Please note: Some delays may occur due to customs or unexpected events.
4. Do you ship internationally?
Yes! Veilology ships worldwide. However, customs fees or import taxes may apply depending on the destination country, which are the customer’s responsibility.
5. What is your return and exchange policy?
As our products are made-to-order, we only accept returns or exchanges for items that are damaged, defective, or incorrect. If you encounter any issue with your order, contact us at [email protected] within 7 days of receiving your item, and we’ll be happy to assist you.
6. Can I customize a product or request a design?
Yes! We love collaborating with our customers. If you have an idea for a custom design, send it to [email protected]. If we use your idea, you’ll receive a discount or even a free product with your design!
7. How do I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can use it to track your order on the carrier’s website.
8. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Google Pay
- Apple Pay
9. What if I need to change or cancel my order?
If you need to make changes to your order, please contact us within 24 hours after placing the order. After this period, the order may already be in production and changes or cancellations may not be possible.
10. How do I contact customer support?
For any inquiries or issues, please email us at [email protected]. We aim to respond within 24-48 hours (Monday – Friday).
11. Do you offer discounts or promotions?
Yes! Follow us on social media and sign up for our newsletter to stay updated on exclusive discounts, new product launches, and promotions.
12. What makes Veilology’s products unique?
Our products are inspired by cryptids, supernatural creatures, and legends, making them perfect for fans of the mysterious and unexplained. Each design is made to order with high-quality materials, ensuring you get a unique product every time.
13. Do you offer gift cards?
Yes, we offer digital gift cards! They are perfect for gifting friends and family who love the supernatural. Check out our Gift Card page for more details.
14. Is Veilology eco-friendly?
We care about the planet! Many of our products are made with eco-friendly materials, and our print-on-demand model helps reduce waste by only producing what is ordered.
15. Can I return a gift item?
If you received a gift that is damaged or defective, please contact us at [email protected] with your order details, and we’ll assist with a replacement.
